Extend the mask and make sure the nose-clip is pointing up. The white part of the mask faces you, while the other faces out.

Both types of masks provide appropriate protection with a BFE filter and are >99 percent BFE with complete FDA and CE certifications as well as ISO standards. The design is the only thing that is different.

It is advised that you change your mask every 8 hours since particles tend to accumulate on it, making breathing more difficult if the mask has retained a lot of particles.

You may purchase directly from our website. For bulk purchases, please contact us through WhatsApp directly, or email us at sales@wistech.com.sg.

Both types of Mask provides adequate protection with BFE filter. Surgical Mask has a higher Bacteria filtration Efficiency (BFE) and Particle Filtration Efficiency (PFE) than Disposable Mask. Most of Wistech's Surgical masks are >99% BFE with full FDA and CE certifications with associative ISO standards.

Yes. While Wistech is based in Singapore, we have 6 global offices for regional support and exporting worldwide. Please contact us and our export team will be happy to help you.

Most Payment Options are accepted. Within Singapore PayNow is also accepted. After making payment, please inform us via email or chat and quote the payment reference numbers for us to process your orders.

Due to the nature of the product, please understand that all products sold are strictly non-exchangeable and non-refundable once sold. We will only process an exchange/return if your order contained damaged or incorrect items upon arrival. Voucher/Promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

We will only process an exchange/return if your order contained damaged or incorrect items upon arrival. To be eligible for this service, please fill up the Customer Service Form here.

Items must be returned within 7 days of delivery with proof of purchase to our office. The returned items must be sealed and unused in the original packets/condition. Please click here for our office address.

We will only process an exchange/return if your order contained damaged or incorrect items upon arrival.

Examples of such are:
1) Wrong item shipped
2) Defect product upon arrival (DOA)
If you have any issue with the product and unsure of how to proceed, please fill up the Customer Service form here and our representative will advise you.